Privacy Policy

At Lukhmaniya Herbal, your privacy and trust are our top priority. We are committed to protecting the personal information you share with us and ensuring complete transparency in how it is used. This Privacy Policy explains the types of information we collect, how we use it, and the steps we take to keep it safe.

By accessing or using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information when you interact with our website:

  • Personal Information: Name, email address, phone number, billing and shipping address.

  • Payment Information: Processed securely through payment gateways; we do not store your credit/debit card details.

  • Order History: Records of your purchases for customer service and warranty purposes.

  • Website Usage Data: IP address, browser type, device information, and browsing patterns.

  • Communication Data: Any inquiries, feedback, or messages shared with our support team.

2. How We Use Your Information

Your information helps us serve you better. We use it to:

  • Process and deliver your orders quickly and securely.

  • Respond to your queries, requests, or complaints.

  • Share order updates, promotional offers, and product information (if you opt in).

  • Personalize your shopping experience with product suggestions.

  • Improve our website, services, and customer support.

  • Detect and prevent fraud, unauthorized access, or misuse of our services.

  • Fulfill legal obligations where applicable.

3. Protecting Your Data

We implement strong security measures to keep your information safe:

  • Encrypted payment transactions through trusted third-party providers.

  • Regular monitoring and updates to prevent unauthorized access or data breaches.

  • Restricted access to personal data, limited only to authorized staff.

  • No storage of sensitive card/payment details on our servers.

4. Cookies & Tracking Technologies

Like most websites, we use cookies to:

  • Remember your preferences and shopping cart items.

  • Analyze website performance and improve user experience.

  • Deliver relevant offers and promotions.

You can choose to disable cookies in your browser settings, but some features of our website may not function properly.

5. Sharing Your Information

We never sell, rent, or misuse your data. We may share limited information only with:

  • Logistics & Delivery Partners – to deliver your orders.

  • Payment Gateways – to securely process your transactions.

  • IT & Support Providers – who assist in maintaining our website.

  • Legal Authorities – if required by law or legal proceedings.

All third-party partners are bound by confidentiality and data protection agreements.

6. Email & SMS Communication

When you shop with us or subscribe to our updates, you may receive:

  • Transactional emails/SMS regarding your order.

  • Occasional promotional emails about new products or offers (you can unsubscribe anytime).

7. Your Rights as a Customer

As a valued customer, you have the right to:

  • Request access to the personal data we hold about you.

  • Ask for corrections or updates to your information.

  • Request deletion of your personal data from our systems.

  • Opt out of promotional communications anytime.

  • Raise concerns regarding how your data is being used.

8. Children’s Privacy

Our products and services are not intended for children under the age of 13. We do not knowingly collect data from minors. Parents/guardians can contact us if they believe a child has shared personal data with us, and we will delete it promptly.

9. International Users

If you are accessing our website from outside India, please note that your information will be processed in accordance with Indian laws. By using our services, you consent to this transfer.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and the revised date will be updated at the top. We encourage you to review this page regularly to stay informed.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us:

📧 Email: Lukhmaniyahairoil@gmail.com
📱 Phone/WhatsApp:8590 963646 
📍 Address:Ayiroor,malappuram,kerala-679580